Purchase policy for individuals regarding Weave with a loom



Confirmation

We will send a confirmation to your email address within an hour of completing the booking. It contains a downloadable receipt and more information about the event.



Cancellation and rescheduling

You can cancel and reschedule your ticket to Weave with a loom up to 10 days before the event. In case of cancellation within the time frame of the event's purchase policy, you are entitled to a refund of the ticket fee minus a service fee amounting to 8% of the ticket price. Rescheduling before 10 days is free of charge. For rescheduling/cancelling, please login to your Skillbreak account and go to “My bookings”. Upon presentation of a doctor’s note, cancelling/rescheduling can be done up to the day of the event, if you contact the organizer directly. You may also give away your ticket to someone else free of charge until the event starts under “My bookings”. We encourage you to prioritize this option when you can no longer attend, so the organizer's profitability isn't lost. You and the receiver of your spot will then need to handle any compensations amongst yourself.



Canceled event

Our organizer’s reserve the right to cancel an event if they do not have enough participants. The event can also be canceled in case of e.g. illness. In such a case you can choose to receive a full refund, or switch to another date.



Gift cards

Skillbreak's Gift Cards (Skillcards) are valid for one year from the date of purchase and can be used at any event. The gift cards cannot be refunded or exchanged for cash. Our organizer’s reserve the right to change the price and content of their events as needed. The value of the gift card is specified in SEK. At a higher price, you pay the difference. If the price is lower, the remaining amount is saved and you can use the same code again to redeem the remaining amount. For gift cards to a specific date, it is possible to change the date in your Skillbreak account under “My bookings”. Note that changes need to be made in good time, see what applies to your booking above.



Right of withdrawal

The right of withdrawal applies to individuals who bought a general gift card, 14 days from the day after your purchase. Note that the right of withdrawal does not apply to events or gift cards for specific events and dates. If you want to use the right of cancellation, email us at [email protected].